Refund and Returns Policy

We do not offer refunds for ‘Change of Mind’, but we fully guarantee your rights for defective or incorrect items. We do not accept returns, exchanges, or offer refunds for reasons including, but not limited to, buyer’s remorse, incorrect selection, change of mind, or preference after purchase.

Refunds or replacements are strictly limited to the following cases:

  1. Damaged upon delivery – the item arrives physically damaged.
  2. Incorrect item – the item received is materially different from what was ordered.

Eligibility for Refund or Replacement

For claims involving external damage (crushed box, broken items or missing contents) due to shipping mishandling, an UNBOXING VIDEO IS MANDATORY:

  • Reason: Since the Seller manually contracts the courier, only the Seller can file an insurance claim for damage during transit. The unboxing video is the required evidence for the Seller to process this claim on your behalf.
  • Resolution: Once the video is submitted and verified by the Seller, the Seller is responsible for facilitating the replacement or refund.

For claims involving internal damage, all of the following must be met:

  • Submit claims for visible damage within seven (7) calendar days of delivery. Claims for hidden defects may be filed within the standard warranty period mandated by law.
  • Evidence for Factory Defects & Incorrect Items: (Note: This section does NOT apply to Shipping Damage. See “Strict Compliance” above.) We strongly encourage buyers to record an unboxing video to facilitate faster processing of claims. In the absence of a video, other evidence such as photos and detailed descriptions will be evaluated. Please provide clear photos of:
    • The unopened package
    • Opening of the package
    • Condition of the item received

Claims for visible damage or missing items submitted after 7 days will be denied. All claims must include clear evidence; requests failing to clearly demonstrate the reported issue will be rejected.

Special Policy for Media Items (Vinyl, CD, Cassette)

To protect our artists and sellers from piracy and unauthorized duplication, the following rules apply to all music media:

Opened Items: If an opened vinyl, CD, or cassette is claimed to be defective (e.g., skips, warping), it is eligible for Same-Title Replacement ONLY, subject to verification of the defect. We will exchange it for the exact same version/title. A full refund will only be issued if a replacement copy is unavailable.

Playback Issues: Claims regarding audio defects (skips, loops) must be accompanied by a video recording clearly demonstrating the issue. Note: Minor surface noise or crackles inherent to the vinyl format are not considered manufacturing defects.

Resolution

Approved claims may result in a refund or replacement, at the discretion of Dibil Kitchen and/or the seller, depending on item availability.
Shipping fees are non-refundable for invalid claims. However, if the return is valid (defective or incorrect item), Dibil Kitchen/Seller will fully reimburse the return shipping fees

Seller Responsibility

Dibil Kitchen is a multi-vendor marketplace. Sellers are responsible for order fulfillment and product quality. Dibil Kitchen facilitates claims but is not liable for issues beyond this policy.

Acceptance

By placing an order, you acknowledge and agree to this Refund and Returns Policy in full.

For other rules and regulations, please see our Terms & Conditions.